Frequently Asked Questions

Webstore Frequently Asked Questions

What Shipping Methods Are Available?

Shipping Options

Free Delivery                 3-5 working days             £0.00

Free Delivery is available on a 3-5 day Standard Delivery for orders over £500.00, an option is available to upgrade to a Next Day delivery for £8.50.

Standard Delivery        3-5 working days              £5.50

Next Day Delivery       Next Working Day             £8.50


How Do I Track My Order?

You can track your order by clicking here Track My Order

Forgotten Password

Directly underneath the place where you enter your password, there is a link called ‘Forgotten password?’. Please click this link.

You will be prompted to enter your email address and follow the on-screen instructions to ‘send me my password’. We will email your password to you immediately.

How Long Will it Take To Get My Package?

Free Delivery                3-5 days (unless upgraded at checkout)

Standard Delivery        3-5 days

Next Day Delivery       Next Working Day

Who Should I Contact if I Have Any Queries?

Please contact our web sales team on 0845 260 4334, or email, we will aim to respond to you as soon as possible.

How Do I Create An Account?

Click onto My Account in the top right hand corner of the homepage, enter your details to sign up.

I Am An Existing Customer of Hydraquip's Braided Hose Division, Will I Still Need To Create An Account?

If it is the first time you will be shopping online with us, then yes you will still need to create an online account with Hydraquip’s Braided Hose Division.

You can create an account my clicking this link My Account

How Can I Find A Technical Data Sheet For A Product?

The vast majority of our products display a technical data sheet on each product page. Should you have difficulties finding the right one or cannot see the technical data sheet you require, you can contact us on 0845 260 4334 or email us at

Do I Need An Account To Place An Order?

No, you do not need an account to make a purchase, you can place your purchase as a guest. If you do decide to register, you’ll save time in the future as you won’t have to enter your details each time you visit the site.